PDCA Learning
PDCA LEARNING · TRAINING PROGRAMS GATEWAY

Grow Your Capabilities with Internationally Accredited Training
Designed for the Makers of Excellence

35+ professional training programs across innovation, artificial intelligence, strategy, quality, and customer experience — delivered by certified experts to leading organizations and ambitious professionals.

+15Years of Experience
+200Successful Projects
+35Training Programs
7International Accreditations
1
Pick your fieldBrowse the seven categories and choose the area closest to your needs
2
Choose your levelFrom Foundation to Leadership — a fitting program for every career stage
3
Contact us instantlyDirectly via WhatsApp — our advisors will guide you within minutes
TRAINING PROGRAMS

Our Training Programs

Pick the category that fits your need, then set the level — matching programs appear instantly

By level:
Innovation & Future ForesightLeadership

Certified Chief Innovation Officer (CCInO)

For C-suite leaders: build and lead an integrated corporate innovation ecosystem across your organization.

Innovation & Future ForesightAdvanced

Certified Innovation Strategist (CInS)

Craft innovation strategies, align them with corporate goals, and measure their return.

Innovation & Future ForesightProfessional

Certified Innovation Professional (CInP)

Practical tools and methods to take corporate innovation from idea to implementation, with international accreditation.

Innovation & Future ForesightProfessional

Certified Design Thinking Professional (CDTP)

Solve challenges and design user-centered solutions through the design thinking methodology.

Innovation & Future ForesightProfessional

Certified Future Foresight Professional (CFFP)

Foresight tools, scenario building, and embedding future insights into strategic planning.

Innovation & Future ForesightFoundation

Creative Idea Generation

Hands-on techniques to generate, evaluate, and turn ideas into executable initiatives.

AI & Digital TransformationLeadership

AI Transformation Leader (AITL)

For executives: lead your organization’s AI transformation journey with clear vision and governance.

AI & Digital TransformationAdvanced

AI Strategy Professional Development Program

Build a corporate AI strategy: use cases, readiness assessment, and a practical roadmap.

AI & Digital TransformationProfessional

AI Business Specialist Program

Apply AI tools to improve business performance, productivity, and decision-making.

AI & Digital TransformationSpecialized

ISO 42001 AI Management Internal Auditor (ISO 42001)

Qualify to audit artificial intelligence management systems against the international standard.

Strategy & PerformanceProfessional

Certified Strategy Professional (CSP)

Formulate, execute, and align strategy with corporate performance, with international accreditation.

Strategy & PerformanceProfessional

Certified Performance Specialist (KPI)

Design smart KPIs, measure and analyze them to power corporate decision-making.

Quality & ISO SystemsFoundation

ISO 9001:2015 QMS Foundation (Foundation)

A comprehensive introduction to quality management system requirements and principles.

Quality & ISO SystemsSpecialized

ISO 9001:2015 QMS Internal Auditor (Internal Auditor)

Plan, conduct, and report internal audits of the quality management system.

Quality & ISO SystemsAdvanced

ISO 9001 QMS Lead Auditor (Lead Auditor)

Lead internal and external audit operations of quality management systems.

Quality & ISO SystemsFoundation

ISO 14001 EMS Foundation (Foundation)

Core concepts and requirements of environmental management systems.

Quality & ISO SystemsSpecialized

ISO 14001 EMS Internal Auditor (Internal Auditor)

Internal auditing skills for environmental management systems and their requirements.

Quality & ISO SystemsAdvanced

ISO 14001 EMS Lead Auditor (Lead Auditor)

Lead audit teams for environmental management systems under the international standard.

Quality & ISO SystemsFoundation

ISO 45001 OH&S Foundation (Foundation)

Build a culture of occupational health and safety across all organizational levels.

Quality & ISO SystemsSpecialized

ISO 45001 OH&S Internal Auditor (Internal Auditor)

Qualify to conduct internal audits of occupational health and safety systems.

Quality & ISO SystemsAdvanced

ISO 45001 OH&S Lead Auditor (Lead Auditor)

Lead audit operations for occupational health and safety management systems.

Process, Governance & RiskLeadership

Certified Business Process Leader (CBPL)

Lead and continuously improve the corporate business process management ecosystem.

Process, Governance & RiskProfessional

Certified Business Process Professional (CBPP)

Design, model, and improve processes using global best practices.

Process, Governance & RiskFoundation

Certified Business Process Associate (CBPA)

A practical entry point to managing, documenting, and measuring business processes.

Process, Governance & RiskProfessional

Certified Corporate Governance Specialist (CCGS)

Principles of good governance, regulatory frameworks, and corporate applications.

Process, Governance & RiskAdvanced

Resilience Manager (CORM)

Build your organization’s capacity to withstand and adapt to crises and change.

Process, Governance & RiskProfessional

Certified Knowledge Management Specialist (CKMS)

Build a corporate knowledge management system and turn knowledge into decisions.

Customer Experience & ServicesSpecialized

Global Star Rating Program (GSR)

Master the Global Star Rating System criteria and qualify service centers for top ratings.

Customer Experience & ServicesProfessional

Customer Experience Design & Improvement (CX)

Design, measure, and improve customer journeys to create exceptional experiences.

Customer Experience & ServicesFoundation

The Customer Happiness Equation

The factors behind customer happiness and how to measure and raise it sustainably.

Customer Experience & ServicesSpecialized

Proactive Services: Principles, Tools & Applications

Move from reactive to proactive service through data and smart design.

Customer Experience & ServicesSpecialized

Service Capacity Management

Plan service channel capacity and balance demand with resources.

Leadership & Human CapitalLeadership

Leadership Skills for Organizational Agility

Empower leaders to build agile teams that adapt and thrive through change.

Leadership & Human CapitalProfessional

Organizational Design & Agile Human Resources

Build agile organizational structures and HR practices that enable transformation.

Leadership & Human CapitalSpecialized

Succession Planning & Management Program

Build succession plans and prepare second-line leaders to ensure leadership continuity.

Leadership & Human CapitalFoundation

National Program for Happiness & Positivity

Embed a culture of happiness and positivity in the workplace and measure its impact.

Leadership & Human CapitalProfessional

Corporate Sustainability Practitioner

Integrate sustainability into strategy and operations, and master its reporting.

No matching programsTry a different search term or filters, or contact us on WhatsApp and we will design a custom program for your organization.
WHY PDCA LEARNING

Why train with PDCA Learning?

We are not a traditional training provider — we are the learning arm of a consultancy group that has been building organizational excellence for over 15 years

Internationally accredited certificatesPrograms backed by seven prestigious international accreditations that strengthen your career and your organization’s record.
Experts who practice what they teachOur trainers are working consultants who have delivered 200+ projects for leading organizations across the region.
Applied 70-20-10 methodologyWorkshops, simulations, and real cases — not theoretical lectures — so you leave with skills you can apply immediately.
In English and ArabicBilingual content designed with a Gulf and regional context that reflects your real work environment.
Tailored to your organizationEvery program is fully customizable to match your organization’s priorities and participants’ levels.
Support before and after trainingNeeds assessment before the program, impact reports and development recommendations after — training with us is a journey, not an event.

Can’t find your program? We’ll design it for you

Talk to our training advisors now — we will help you choose the best program for you or your team, or design a custom program that precisely meets your organization’s needs.

📞 Abu Dhabi: +971 2 644 6632📞 Dubai: +971 4 442 7441✉️ info@pdcagroup.com