GLOBAL STAR RATING SYSTEM – 7 STARS - PDCA

GLOBAL STAR RATING SYSTEM – 7 STARS

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Global Star Rating System is an integrated business excellence system that is based on 8 main dimensions, supported by 35 strategies covering the customers experience and journey from all angles, including customer experience, service efficiency, innovation, human resource empowerment, integrated technology, and others. The system aims to raise the level of services provided to customers to outstanding levels, utilizing the best practices followed globally in this field.

Why Global Star Rating System?

Understand the expectations and needs of customers and provide services that meet these needs and exceed their expectations Focus on employee happiness and operational efficiency when improving the services Provide customers with an excellent experience while obtaining services through various service delivery channels Take advantage of the best practices in the field of emerging technology to improve the services provided to customers and increase the customer happiness Understanding the future needs and expectations of customers and working on developing services to meet these needs proactively

Our Capabilities in Global Star Rating System

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Our Major Achievements

Digital Transformation:

Knowledge Center

The group has supported many local and federal government entities in the United Arab Emirates in the field of the global star system and worked with them to implement the requirements and obtained winner results during the formal evaluation process, including the first ever 6 Stars rated center in UAE.

PDCA Group (through our Digital arm, PDCA Digital) provides several solutions to the Global Star Rating System for our customers, based on their needs and challenges.

PDCA group works to spread knowledge in the field of the global star system within the region, through many initiatives and knowledge activities (such as articles, forums and free webinars covering many topics related to the Global Star Rating System)

Become a Client

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