Our Capabilities in Human Resources: The group has established many international partnerships with international bodies and a network of experts in various fields of work for institutions and in various sectors to support the needs of their customers and provide solutions to the challenges they face in the field of preparing and developing systems, policies …
Global Star Rating System is an integrated business excellence system that is based on 8 main dimensions, supported by 35 strategies covering the customers experience and journey from all angles, including customer experience, service efficiency, innovation, human resource empowerment, integrated technology, and others. The system aims to raise the level of services provided to customers …
Organizational Resilience defined as “the ability of entities to anticipate gradual and sudden changes, in order to prepare, respond, and adapt to it and ensure continuity and growth.” The importance of organizational resilience lies in providing entities with the necessary capabilities to deal with and respond quickly to all changing circumstances regardless of their source …
Strategy is defined as “the methodology that the organization chooses to set and achieve specific goals. It is a declaration of the approach that the institution will adopt to achieve value for all its stakeholders.” Strategic planning is one of the most important administrative processes. Its importance can be summarized as the focus on the …
Our Capabilities in Management Standards Impressive Track Record: PDCA Group have successfully completed more than 90 projects over the past few years where we worked with our clients to develop, deploy and effectively implement management systems complying with may international standards such as ISO 9001, ISO 14001, ISO 45001, ISO 22301 and many others. Training …
Our Capabilities in Corporate Excellence Distinguished experiences and success stories: The group has distinguished experience in applying various types of corporate excellence models (such as the GEM2.0 Government Excellence System, the EFQM European Excellence Model, and other models), and over the past years, the Group has implemented many successful projects in this field that exceeded 25 …
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